Vodafone Plans and Vodafone Bundled Mobile Broadband Plans

What Terms and Conditions Apply to my Vodafone Plan or Vodafone Bundled Mobile Broadband Product?

(a) This document sets out terms and conditions that apply to specific Vodafone contracts and products (collectively, the “Products”).

(b) The terms and conditions that will apply to your Product or Products are: (i) all the terms and conditions provided to you when you agree to purchase a Product, including the terms and conditions contained in this document and any terms and conditions contained in any application form you complete when purchasing a Product; and (ii) all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA), which is available at vodafone.com.au, (collectively, the "Terms").

(c) When you agree to purchase a Product, you accept the Terms. Your contract with Vodafone commences on your acceptance of the Terms.

(d) Some Products have a minimum contract term. If your contract is terminated before the end of this term, you may be required to pay fees, such as an Early Exit Fee or a Handset Recovery Fee. Depending on the Product this may be in addition to any applicable handset payments and additional or excluded call, data or service costs. Early Exit Fees are set out in the pricing table for your Product.

(e) Activation of your Product may occur after your contract has commenced. Any minimum contract term that applies commences when your Product is activated.

(f) You may suspend your contract for between 1 and 3 consecutive calendar months once during the minimum contract term. You will be charged a fee for each month if your contract is suspended. Your minimum contract term will be extended by the period of any suspension.

(g) The Terms may be changed by Vodafone from time to time. Vodafone will comply with relevant laws, regulations and industry codes if it makes any such changes.

For more information, call Vodafone on 1300 650 410 or visit vodafone.com.au.

Important Things You Need to Know

Availability

(a) The Products are for personal use only, and are not available to medium to large business/corporate and commercial customers. Medium to large business/corporate and commercial customers should contact Vodafone for information about Vodafone’s business products.

(b) The Products are available to credit approved customers only.

(c) Unless otherwise stated, only one Vodafone Plan together with a maximum of one Vodafone Bundled Mobile Broadband Product can be used per connection to the Vodafone network.

(d) Devices may be locked to the Vodafone network. A fee may apply to unlock.

(e) Vodafone’s Fair Use policy applies to all Vodafone Products.

Factors affecting availability and performance

(a) Network coverage and many other factors may affect the availability and performance of certain Products.

(b) Certain Products, services and functions are only available if used in conjunction with a compatible mobile or other device and if in a compatible coverage area. Not all devices are compatible with Vodafone networks.

(c) All Vodafone services are subject to device capabilities and network limitations and availability. A compatible 3G device is required to access 3G services. If you have a handset which is U2100MHz or U2100/850MHz compatible but not U900MHz compatible you will experience 3G coverage in metro areas (3G Mobile Broadband Standard Coverage area and, if available for your handset, the 850 Mobile Broadband Coverage area) and 2G (2.5G GPRS or 2.75G Edge) in all other coverage areas. If you have a modem which is U2100MHz or U2100/850MHz compatible but not U900MHz compatible you will experience 3G coverage in metro areas (Vodafone 3G Mobile Broadband Standard Coverage area and, if available for your modem, the Vodafone 850 Mobile Broadband Coverage area) but no coverage at all in other areas of Australia (i.e. no coverage in Vodafone’s 3G Mobile Broadband Regional Coverage area). Broadband speeds and high bandwidth applications, such as video streaming, video calling, Mobile TV and full track downloads, are only available in Vodafone’s 3G Mobile Broadband Standard Coverage area; and, if you have a U850MHz compatible device, in Vodafone's 850 Mobile Broadband Coverage area; and, if you have a U900Mhz compatible device, Vodafone’s 3G Mobile Broadband Regional Coverage area (however speeds in Vodafone’s 3G Mobile Broadband Regional Coverage area will be slower than when in Vodafone’s 3G Mobile Broadband Standard Coverage area or, if available for your device, Vodafone's 850 Mobile Broadband Coverage area). You agree to refer to www.vodafone.com.au/coverage for coverage details and vodafone.com.au/devicefrequency for details of devices and their frequencies before purchase, so that you can confirm that for your intended use of the services, your address/es are located in the appropriate Vodafone coverage areas and that the device you wish to select is compatible with the Vodafone coverage area where your address/es are located.

Data services

(a) For Products that provide data access capabilities, a data session starts when you first connect to data services and ends when you disconnect from data services.

(b) When using data services, some internet services, including web sites and email, may not be accessible.

(c) Subject to your rights under the Competition and Consumer Act 2010 or other relevant legislation (including the Australian Consumer Law), Vodafone does not make any warranty regarding any software or data provided or available to you in connection with data services, including with respect to how that software or data operates on your device or interacts with applications.

(d) Unless otherwise stated, data usage is measured as the combination of both data you send (upload) and receive (download).

Data service access devices (Vodafone Bundled Mobile Broadband Products only)

(a) It is your responsibility to confirm that data service access hardware (including any Modem or Pocket WiFi™ device) is compatible with each PC, laptop or other computing device that you will use your Vodafone Bundled Mobile Broadband Product with.

(b) Non-Vodafone supplied USB Modems or Tablet devices can only work on our network if they are compatible, unlocked, and have not been reported as lost or stolen devices.

(c) Vodafone is not required to provide you with technical support if you use non-Vodafone supplied data service access hardware (such as your own USB Modem or Tablet device), although Vodafone may do so at its discretion.

(d) The Pocket WiFi™ device can operate with a maximum of 5 WiFi enabled devices at any one time.

Rates and charges

(a) Details of the rates and charges, including any minimum spends which apply to the Products are contained in the Terms. The minimum total cost over contract term is calculated by multiplying the minimum monthly spend by the contract term.

(b) Vodafone Plans feature "included value". Included value can be used to pay for many (but not all) services available from Vodafone. Included value is credited to you for payment of your minimum monthly spend.

(c) The Vodafone Bundled Mobile Broadband Products offer "included data". Included data can be used to upload and download data to or from the internet via a compatible Mobile Broadband device. Included Value is credited to you for payment of your minimum monthly spend.

(d) If your usage of a Product exceeds your included value or included data (as appropriate), or you use a service that is not payable from your included value or included data (as appropriate), you will be charged an amount additional to your minimum monthly spend.

(e) Unless otherwise stated, if you do not use all your included value and/or your included data (as appropriate) in the relevant month, that included value and/or included data (as appropriate) is forfeited, is not refundable, and will not carry over into any other month.

(f) Unless otherwise stated, the section of the Terms titled "Vodafone Rates: What is payable from my Vodafone Plan Product’s included value?" specifies which services are or are not available to be paid from your included value and the rate at which additional services will be charged.

(g) For Vodafone Bundled Mobile Broadband Products, all non-data use (eg voice calls, SMS/MMS and content) is charged in addition to your Minimum Monthly Spend. Refer to the Section titled – "Rates and Charges for NonData Use on Bundled Mobile Broadband Products" for the rate at which these services will be charged.

(h) Each call charge is rounded up to the nearest cent before GST is included.

(i) Unless otherwise stated, call usage is billed in blocks of 60 seconds for Vodafone Plans. Usage is rounded up to the end of the current block.

(j) All rates and charges are subject to change. Vodafone will comply with relevant regulations and industry codes with respect to such changes.

Billing

(a) In your first bill, you will be charged your minimum monthly spend for the following month. Your first bill may also include a prorated amount from the date you connected to your first bill.

(b) You may choose to purchase additional Products from time to time. Charges for these Products will be applied to your bill.

(c) Paperless billing is the default bill delivery method for Vodafone customers. Vodafone will provide paper bills without charge to disabled or disadvantaged customers. Otherwise, Vodafone will not provide paper bills except in special circumstances, in which case, at its discretion, Vodafone may charge $2.20 per paper bill.

Vodafone Plan Products

This table specifies minimum monthly spend pricing and minimum contract terms for Vodafone Plan Products:

* Must connect for minimum one month and recurring monthly access fee will be charged until the end of the month in which you notify us you wish to discontinue the service.

Terms for Vodafone Plan Products

The following terms and conditions apply to you if you purchase a Vodafone Plan Product:

You will receive a data allowance or Unlimited BlackBerry® Email (BlackBerry® Internet Service (BIS version)) allowance. Unlimited BlackBerry® Email is not available on $30 and $40 Plan Products and $20 and $30 SIM Only Plan Products).

(b) If you have chosen to include Unlimited BlackBerry® email with your Vodafone Plan Product, paragraphs (d) – (i) in the section titled "Unlimited BlackBerry® Email and Internet Browsing Packs Products" below also apply to you.

(c) If you have chosen to include a Vodafone Bundled Mobile Broadband Product with your Vodafone Plan Product, the entire section titled "Vodafone Bundled Mobile Broadband Products" below also applies to you.

(d) Any data allowance which is part of your included value is only available for use via your compatible handset. It is not available for use on a mobile broadband device.

(e) You may change from one Vodafone Plan Product to another Vodafone Plan Product once per monthly billing period by calling Vodafone Customer Care, and agreeing to the terms and conditions of the new Vodafone Plan. Any credit or other benefits from your existing Product will be forfeited, unless otherwise advised. If you are changing to a less expensive Vodafone Plan Product or to a month to month Product or to a prepay Product, fees, including a Plan Change Fee may apply. Any Product change will take effect from the start of your next monthly billing period. Contact Vodafone Customer Care for more information.

(a) Standard rates apply once your monthly data allowance has been exhausted. Additional data charges cannot be paid from your Vodafone Plan Product's included value.

(f) Your data allowance can only be used in Australia, on Vodafone networks.

The following term (g) only applies to you if you purchase a 12 or 24 month Vodafone Plan Product (this term does not apply to any month to month SIM Only Plan Product):

(g) Any $0 upfront or discounted mobile device offers are only available from Vodafone’s selected mobile device range at the time that you agree to a contract and cannot be redeemed for cash or as a credit against your service costs with Vodafone. These mobile device offers are not available if you switch between contracts during the minimum contract term.

The following terms and conditions (h) – (j) only apply to you if you purchase a Vodafone SIM Only Month to Month Plan Product (these terms and conditions do not apply to any 12 or 24 month Vodafone SIM Only Product or Vodafone Plan Product):

(h) Charges for your Vodafone SIM Only Month to Month Plan Product are in addition to any handset repayments (if applicable).

(i) The Minimum Monthly Spend is payable for each full monthly billing cycle in advance.

(j) If you add or remove the Vodafone SIM Only Month to Month Plan Product mid billing cycle, the Minimum Monthly spend will be pro-rated.

Unlimited BlackBerry® Email and Internet Browsing Packs Products

This table specifies minimum monthly spend pricing, minimum contract terms and monthly data allowances for Vodafone Unlimited BlackBerry® Email and Internet Browsing Packs Products for the BlackBerry® Internet Service (BIS):

The following terms and conditions apply to you if you purchase an Unlimited BlackBerry® Email and Internet Browsing Pack Product:

(a) Vodafone Unlimited BlackBerry® Email and Internet Browsing Pack Products are available to you if you are connected and remain connected to a valid Vodafone Plan Product. If your Vodafone Plan Product is cancelled, your Unlimited BlackBerry® Email and Internet Browsing Pack will also automatically be cancelled.

(b) Minimum monthly spend for Unlimited BlackBerry® Email and Internet Browsing Pack Products excludes any additional mobile device payments (if applicable).

(c) Cancellation will take effect from the end of the month on which you tell us that you want to stop receiving the Vodafone Unlimited BlackBerry® Email and Internet Browsing Pack Product. You will be billed until the end of that month.

(d) Unlimited BlackBerry® Email and Internet browsing pack gives you unlimited BlackBerry data (BlackBerry® Internet Service (BIS) version only – excludes Blackberry® Enterprise Solution (BES) version) which includes BlackBerry® Email and Internet browsing, Facebook® and other applications, when accessed via the BlackBerry Access Point (APN) within Australia. Vodafone’s Fair Use Policy applies. Additional charges apply for some services such as video streaming (e.g. YouTube) and single file downloads over 3 MB. Included voice value cannot be used for data. Slower speeds (2.5G GPRS or 2.75G Edge coverage) will be experienced in 3G 900Mhz areas for devices that do not have the 3G 900Mhz band support as well as 2G devices that have no 3G band support (3G 2100/850Mhz or 3G 2100/900Mhz). See vodafone.com.au/devicefrequency for details of devices and their frequencies. See vodafone.com.au/coverage for coverage details. Service subject to device capabilities, network limitations & customer location.

In addition to these terms and conditions, Research In Motion’s standard terms and conditions associated with the use of BlackBerry® from Vodafone, the BlackBerry® Internet Service, the BlackBerry® Built-In handheld and other associated products will also apply to your use of these products and services. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.

(f) Unlimited BlackBerry® Email and Internet Browsing (BlackBerry® Internet Service (BIS)) can only be activated on BlackBerry® Built-In handhelds as authorised by Vodafone and Research in Motion. The BlackBerry® browser icon or any specific application loaded on your BlackBerry® at the time of purchase (excluding Compass) must be used to access the internet to ensure data usage is taken out of your Unlimited BlackBerry® Email and Internet Browsing Product’s included data allowance.

(g) Download of applications from BlackBerry® App World™ is included in your Unlimited BlackBerry® Email and Internet Browsing Product’s included data allowance, but the price for any application purchased is not included, and will be charged to you as an additional amount.

(h) Data usage by some services available on Vodafone networks, including some internet services, cannot be paid from your Unlimited BlackBerry® Email and Internet Browsing Product’s included data allowance. Use of these services may incur an additional charge, at the rates specified in the "Not payable from included value" table below.

(i) Data allowances can only be used in Australia, on Vodafone networks.

Vodafone Rates: What is payable from my Vodafone Plan Product's included value?

Payable from included value

This table details all services that can be paid from your Vodafone Plan Product's included value (unless stated otherwise), and the charge rate for those services. If a service's rate is stated to be "unlimited", you will not be charged any additional amount for use of that service. If you ever exhaust your included value, you will be charged an additional amount for all additional services you use at the rates specified in this table. All services other than international roaming are for use from within Australia. At some price points you can choose either an "Infinite TXT Option" (TXT Option) or an "Infinite Vodafone to Vodafone Calls Option" (VF to VF Option). These specific options are set out separately below. On these price points you must choose 1 option at the time of signing up to your plan and your Infinite option selection cannot be changed.

 

Not payable from included value

This table details other services that you can purchase from or via Vodafone, but which cannot be paid for from your Vodafone Plan Product's included value (unless stated otherwise). You will be charged an additional amount for these services at the rates specified in this table.

Vodafone Bundled Mobile Broadband Products

This table specifies minimum monthly spend pricing, minimum contract terms and monthly data allowances for Vodafone Bundled Mobile Broadband Products:

Additional Data Price - Australia: 2c per MB, charged per KB.

Additional Data Price - International: 1c per KB (minimum session of 10KB)

The following terms and conditions apply to you if you purchase a Vodafone Bundled Mobile Broadband Product:

(a) Vodafone Bundled Mobile Broadband Products are only available to you at the same time as time you first sign up or resign to an eligible 12 or 24 Month Vodafone mobile contract (excludes corporate plans). You will not be eligible to add a Vodafone Bundled Mobile Broadband Product after a new connection or resign has been provisioned, until you are eligible to resign again. If you are an existing customer part way through your voice Contract Term who would like to add a Mobile Broadband service to your account, or if you wish to purchase a Mobile Broadband service from Vodafone in isolation (with no voice component) contact Vodafone for details on our range of standard Mobile Broadband Plans.

(b) You must have a compatible USB Modem, Pocket WiFi™ or Tablet device to use a Vodafone Bundled Mobile Broadband Product.

(c) Your Included Data allowance can only be used in Australia, on Vodafone networks. Data usage outside Australia is charged at the Additional Data Price – International rate.

(d) If you exhaust your Included Data allowance, additional data usage will be charged at the Additional Data Price – Australia rate.

(e) Included Mobile Broadband Data allowance is only available for use via your compatible mobile broadband device. It is not available for use on your handset.

(f) In the event that your Vodafone Bundled Mobile Broadband Product is cancelled before the applicable Contract Term has expired, you will be liable to pay the Early Exit Fee listed in the table above. Your eligible 12 or 24 month voice contract will continue unaffected, unless you also elect to cancel that (Early Exit Fees may apply – refer to your individual Voice Plan for details).

(g) In the event that your eligible 12 or 24 month voice contract is cancelled, you will no longer be eligible for the Bundled Rate listed in the table above (you may also be liable for an Early Exit Fee for your voice contract – see your individual Voice Plan for details). You can either elect to also terminate your Vodafone Bundled Mobile Broadband Product (refer to paragraph (f) above for consequences), or you can continue your Vodafone Bundled Mobile Broadband Product for the remainder of the Contract Term at the Unbundled Rate listed in the table above. If you elect to continue your mobile broadband service at the Unbundled Rate, but then cancel that Product before your Contract Term is complete, you will be liable for an Early Exit Fees listed in the table above.

(h) All non-data use (eg voice calls, SMS/MMS and content) via your Mobile Broadband SIM Card or non- data use (eg content) via your Vodafone Micro-Sim is charged in addition to your data plan. Refer to the Section titled "Rates and Charges for Non-Data Use Vodafone Bundled Mobile Broadband Products" for further details.

(i) Unless otherwise stated, the Minimum Monthly Spend for your Vodafone Bundled Mobile Broadband Product is in addition to any handset/device repayments (if applicable) and any costs for excluded data usage.

(j) The Minimum Monthly Spend is payable for each full monthly billing cycle in advance and is nonrefundable. All other charges are billed at the end of the monthly billing cycle in arrears.

Rates and Charges for Non-Data Use on Vodafone Bundled Mobile Broadband Products

Not payable from Included Data

Vodafone Bundled Mobile Broadband Products include a fixed amount of data only. This table details other Products that you can purchase from Vodafone via your Mobile Broadband SIM Card or, where applicable, Vodafone Micro-Sim, but which cannot be paid for from your included data (unless stated otherwise). You will be charged an additional amount for these Products at the rates specified in this table.